Refund Policy
Legal Disclaimer
The information and explanations provided on this page are for general and non-specific purposes only regarding how to draft your own Refund Policy documents. You should not rely on this article as legal advice or recommendations on what you should actually do, as we cannot know in advance what specific refund policies you wish to establish between your company and your customers and visitors. We recommend that you seek legal advice if you need help understanding and creating your own Refund Policy.
Refund Policy - Basics
That said, a Refund Policy is a legally binding document designed to set out the legal relationship between you and your customers regarding whether and how you will issue refunds to them. Companies that sell products online are sometimes required (depending on local laws and regulations) to provide a detailed product return policy and refund policy. In some jurisdictions, this is necessary to comply with consumer protection laws. It can also help you avoid lawsuits from customers who are unhappy with the products they purchased.
What to include in the Refund Policy
In general terms, the Refund Policy usually regulates the following issues: the deadline for requesting a refund; whether the refund will be full or partial; under what conditions the customer will be refunded; and much more.